Thank you for visiting the Taylor Davis online store. Listed below are the store policies, digital order policies and information regarding shipping and handling for the sheet music book:
Once your digital order is complete, you should be redirected to a page where you can download your items (download links will be in blue). You should also receive an email containing an order summary as well as containing download links to the digital items you purchased (please check your spam folder, as your email may have ended up in there due to the links).
If you completed a digital order and were not re-directed to a page to download your items and still have not received an email containing download links, please contact firstname.lastname@example.org with your order number and products you purchased and someone will be able to send you new download links. Additionally, if you created an account and placed your order while logged in, you will always be able to access your order history and download any purchases directly from your account. Once you’re in the store, click on “My Account” then “Orders” then “View” next to the particular transaction you wish to view. From there, you’ll see a download link in blue that you will be able to click and download your order directly from your account. If you’re trying to access a download from an order over 3 months old, the link may have expired but you can contact email@example.com to receive a fresh download link to your purchase, just be sure to include your order number in the email.
We are unable to issue refunds for any digital products unless an accidental duplicate purchase has been made (we will issue you a full refund less the PayPal processing fee). If you have trouble downloading a product, or if your download link has expired, please contact firstname.lastname@example.org to resolve any issues.
The physical sheet music book is able to ship throughout the US and to most other countries in the world. There are 2 flat rate shipping methods available: one for US orders and one for international orders. Once your payment is received, your book will typically ship within 2 business days (excluding weekends and holidays). Orders placed within the US typically arrive within 2-4 days after the order was shipped.
For international orders, books generally arrive between 5 and 10 days after the order was shipped. Depending on your country, your order may be subject to an additional customs inspection that can cause delays beyond our original deliver estimates. Unfortunately, these inspections are something that are completely out of our control and at the discretion of your local customs agency. Customs policies vary widely from country to country, and if you feel your order is taking longer than it should to arrive to you based on the above shipping estimates, you should contact your local post office for further information. If your package has been subject to an additional inspection, you may need to claim it at your local post office, otherwise your package may be returned to us. International orders may also be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be or if they will even occur. It is best to research the Import Fees of your country before placing an order.
If by accident you entered incorrect shipping information, or want to cancel your order, please immediately send an email to email@example.com to update your correct information. If we receive your information before your item has been shipped, we can make changes or cancel an order at no additional cost. We can not cancel or change shipping information once an order has been shipped.
If your order is Pending, this means that your order has been received, but we are awaiting payment. Processing means that your order has been approved and we have received payment and is waiting to ship (this only applies to physical orders). Complete means that your order has been shipped.
Currently PayPal (and credit card through PayPal) is the only accepted method of payment in the store.
We do not accept returns for the sheet music book, but if your sheet music book was damaged in the mail, please send a picture of the damaged book to firstname.lastname@example.org to receive a replacement.